Shipping policy
Thank you for choosing AU CIEL. We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping. Please read this policy carefully before placing an order. By placing an order, you agree to the terms and conditions outlined below
Estimated Shipping Times
We will process your order within 48 hours and provide step by step tracking for the package through email or SMS. Please refer to the below chart for our shipping times:
| Location | Business Days |
| United States | 5 to 10 |
| Canada | 6 to 10 |
| Australia & NZ | 4 to 8 |
| United Kingdom | 5 to 10 |
| Japan | 5 to 10 |
| EU | 5 to 12 |
| Rest of World | 10 to 20 |
Order Processing Time
We strive to process and fulfill orders as quickly as possible. Order processing times may vary depending on the availability of the product and other factors.
Orders are typically processed and shipped within 1 - 2 business days from the date of order placement, excluding weekends and holidays.
Shipping Methods and Delivery Time
The estimated delivery time depends on the shipping method selected and the destination. Please note that delivery times are approximate and are subject to factors beyond our control, such as weather conditions and carrier delays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to monitor the progress of your shipment.
Shipping Rates and Fees
Shipping rates and fees are calculated based on various factors, including the shipping method, destination, package weight, and dimensions.
The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
Shipping Restrictions
Some products may be subject to specific shipping restrictions due to legal or logistical reasons. Any applicable restrictions will be mentioned in our shipping information.
Order Tracking and Status Updates
Once your order has been shipped, you will receive a shipping confirmation email containing the tracking number and instructions on how to track your package.
You can also track your order by logging into your account on our website and accessing the 'Order Status' section.
While we strive to provide accurate and up-to-date tracking information, please note that tracking updates may be subject to delays or inaccuracies depending on the carrier's system.
Change of Shipping Address
It is important to ensure that your shipping address is accurate and complete when placing an order. If you need to change the shipping address after your order has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped, however we may not be able to support your request.
Please note that this Shipping Policy is subject to change without prior notice. The most current version of the policy will be posted on our website.
Last updated on July 25 2023.